Technical Support

For technical support, send an email in English or Dutch to support@postcodeservice.com using your preferred email client.

Please copy & paste the appropriate template from below in your email client and provide answers to the questions. This minimizes unnecessary back-and-forth communication and allows us to address your issue faster.

API support template

1. What is the complete URL, including the parameters that you are calling?
2. Which Client ID and Secure Code are you using?
3. Precise steps to reproduce
   • Step 1, step 2, … (or provide a video recording or Postman Collection)
4. ✅ What did you expect as the outcome?
5. ❌ What is the actual outcome?
6. 〰 Is there a temporarily workaround?

Adobe Magento Extension support template

1. What is the Magento version number, and community or commerce edition?
2. Which PHP version is installed?
3. What Checkout Extension are you using? (Magento, OneStepCheckout, Amesty, Hyva, etc.)
4. In case the Magento environment can be reached via the Internet, what is the URL?
5. Steps to reproduce the issue
   • Step 1, step 2, … (or provide a video recording)
6. ✅ What did you expect as the outcome?
7. ❌ What is the actual outcome?
8. 〰 Is there a temporarily workaround?

Feature request?

Go to https://postcodeservice.com/feature-request

We eagerly await your response to the questions and looking forward to assist you!